Discord Moderation

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Purpose

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Scope

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Supervisor Responsibilities

• Lead by example: maintain professional tone in voice/text, avatar/name appropriateness, etc.
• Provide training to new moderators: onboarding on rules, escalation paths, documentation standards.
• Monitor moderator actions: review logs, spot-check decisions to ensure consistency and fairness.
• Facilitate de-escalation: intervene early when public chat becomes heated; encourage resolution in private to avoid public drama.
• Maintain transparent documentation: use moderation log channel for high-level overview of actions, escalate when necessary.

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Community Conduct Expectations (for Supervisors to Enforce)

• Respect & Decency — All users treated kindly; no exceptions. Avatars and nicknames appropriate; no extremist or offensive imagery.
• Appropriate Content — PG-13 environment; no NSFW, slurs, hate speech, or personal data sharing. Spam, copypasta or unsolicited advertising prohibited.
• Voice & Event Behaviour — In voice channels: moderate volume, no mic-spam, respect host’s direction. For events: moderators should monitor chat, step in if discussions derail.
• Staff Impersonation & Role Abuse — Enforce rule: no one may impersonate staff; elevated roles must not be abused. Moderators should not threaten “If you do again, you’re banned” — instead issue warnings, then act if needed. (See guideline: “Don’t say you’ll act, just act.”)
• Typeface & Nickname Standards — Supervisors should enforce simple, readable nicknames; disallow obscure/unlegible fonts or excessive symbols (per screenshot rule).

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Moderation Escalation Framework

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Supervisory Best Practices

• Document all decisions: Use a moderation log sheet. Include user, channel, timestamp, screenshot/log, staff decision, prior history.
• Use private DM for de-escalation: When issues escalate in a public channel, move to DM or private voice. This avoids amplifying the conflict and is best practice for moderation.
• Coach moderators: Supervisors should run periodic “case review” sessions: review recent moderation decisions, what went well, what could improve.
• Ensure consistency: Moderators must apply rules fairly and uniformly — one of the biggest pitfalls for supervisors is inconsistent enforcement.
• Feedback loop: Supervisors solicit input from moderators about rule-gaps, new types of abuse emerging, games/voice trends. Use this to update policies.
• Continuous training: Use bite-sized refresher trainings, scenario-based role-play (e.g., “What do you do if user floods voice chat during stream?”). Training resources support better moderator outcomes.

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Appeals & Review Process

• When a user appeals a moderator action: Supervisors review the case (with logs, prior warnings, moderator notes).
• Determine outcome: uphold, reduce, or overturn sanction. Record the decision and reasoning.
• If overturned: update moderator team about the case so learning is shared.
• Use appeals data for recurring patterns: If many appeals in one moderator’s decisions, provide additional training or review policy interpretation.

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Linking Discord & In-Game Systems

• Supervisors must understand the connection: Discord behaviour can impact in-game status and vice versa. Documented infractions in one may influence the other.
• For joint incidents (e.g., in-game abuse reported in Discord): supervisors coordinate with in-game moderation team to ensure consistent handling, avoid duplicate/unfair sanctions.

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Policy Review & Updates

• Supervisors should schedule review of moderation policy at least yearly (or when major game or community changes occur).
• After each review: update the policy document version, publish to staff channel, run a refresher training session for all moderators.